Returns Policy
If you are not completely satisfied with a product, Makers Electronics may exchange or refund the purchase, at its sole discretion, within 14 days from the purchase date or shipping date, subject to the following conditions:
- Products that include pins, leads, wires or terminals (and are not in sealed packaging), such as ICs, transistors, motors, etc., are not eligible for a refund.
- Products must be unused.
- Product boxes and packing materials must remain in their original condition.
- The product packaging must be unopened.
- The original purchase invoice must be included.
- All items must be returned complete with all accessories, manuals, and original documentation.
- Returns apply to physical products only and do not apply to services.
- The refund value does not include any shipping charges.
- All returns must be shipped freight prepaid (return shipping is paid by the customer), or returned directly to our store during working hours.
- Partial returns from bundled or promotional orders may affect applied discounts and may result in refund adjustments.
Makers Electronics reserves the right to refuse any return that does not comply with this policy.
Electronic Components & Opened Products
Electronic components, modules, integrated circuits (ICs), sensors, and electronic devices cannot be returned or exchanged once opened or used, except in confirmed cases of manufacturing defects.
Products damaged due to incorrect installation, misuse, electrical overload, or improper handling are not considered manufacturing defects.
Defective Products (Manufacturing Defects)
A manufacturing defect is defined as a product that does not function according to its intended specifications, either partially or completely, under normal operating conditions.
Some products may require technical inspection before confirming the defect. Customers may be required to send the product to Makers Electronics for evaluation. The final assessment will be performed by Makers Electronics engineers. Inspection and evaluation time may vary depending on product type and testing requirements.
All claims related to shortages, mis-shipments, mis-billings, or defective products must be reported within 3 days from the delivery date confirmed by the shipping company.
Refund Method
Approved refunds will be issued via InstaPay (instant bank transfer) or another approved electronic payment method.
Refund Processing Time
Refunds are processed within 7 business days after receiving, inspecting, and approving the returned product.
Contact
For returns and refund questions contact customer service: hotline +2 0248813824, WhatsApp +20 121 198 1188, or info@makerselectronics.com. Store address: 158 Elhorya St., Elibrahymia, Alexandria, Egypt.